Privacy Policy

1. About Queueless

Queueless is a queue and appointment management platform that helps customers discover businesses, join queues, monitor their queue status, receive updates, and navigate to participating businesses. Businesses can manage their queues, services, workers, and customer interactions through the platform.

2. Information We Collect

Depending on how you use Queueless, we may collect the following categories of information:

Account Information

• Name
• Email address
• Account credentials or authentication information
• Business information, where applicable
• Worker information, where applicable

Queue and Service Information

• Queue entries and token information
• Queue position and status
• Selected business and service
• Appointment or queue-related information
• Worker assignment and availability information

Location Information

With your permission, Queueless may access your device's location to provide location-based functionality, such as finding nearby businesses, calculating the distance between you and a business, providing navigation assistance, and supporting queue-related arrival functionality.

Device and Technical Information

We may receive certain technical information necessary to operate and secure the application, such as device type, operating system, application version, network information, and technical logs.

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts.
• Allow customers to join and manage queues.
• Provide queue position and estimated waiting information.
• Connect customers with participating businesses.
• Allow businesses to manage workers, services, and queues.
• Provide location and navigation-related functionality.
• Send queue updates, reminders, and service notifications.
• Maintain and improve the application.
• Detect, prevent, and address security or technical issues.
• Respond to support requests.
• Comply with applicable legal obligations.

4. Location Data

Location access is used only for features that require location information. These features may include:

• Finding businesses near your location.
• Calculating distance to a business.
• Helping you navigate to a business.
• Supporting queue arrival functionality.

You can control location permissions through your device settings. Disabling location access may prevent certain location-dependent features from functioning correctly.

5. Notifications

Queueless may send notifications related to queue status, approaching turns, service updates, account activity, and other important application events. You can manage notification permissions through your device settings.

6. Sharing of Information

We do not sell your personal information. Information may be shared when necessary to provide the Queueless service, including in the following circumstances:

• With businesses when necessary to process a customer's queue or service request.
• With workers when necessary to perform their assigned business functions.
• With service providers that help us operate, secure, host, or maintain the platform.
• When required by law, legal process, or governmental authority.
• To protect the rights, safety, security, and property of Queueless, our users, or others.

7. Third-Party Services

Queueless may use third-party services and infrastructure to provide functionality such as authentication, notifications, maps, hosting, databases, media storage, analytics, security, and application performance services.

These providers may process information according to their own privacy policies and applicable agreements. We aim to use third-party services that provide appropriate security and privacy protections.

8. Data Retention

We retain information for as long as reasonably necessary to provide the Queueless service, maintain legitimate business and security purposes, resolve disputes, comply with legal obligations, and enforce our agreements.

9. Account and Data Deletion

If you would like to delete your Queueless account or request deletion of personal information, please contact us using the contact information provided below.

Certain information may need to be retained where required by law, necessary for security purposes, or required to resolve disputes and enforce legitimate business obligations.

10. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based service can guarantee absolute security.

11. Children's Privacy

Queueless is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Your Choices

Depending on the features available in your version of Queueless, you may be able to:

• Update certain account information.
• Control device permissions.
• Control notification permissions.
• Request deletion of your account or personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. When we make changes, we will update the "Last updated" date at the beginning of this policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact the Queueless team.